The Geek in Review Ep. 126 – Leigh Vickery on Creating Top-Shelf Customer Experience in Legal
The conversation that ensued covered everything from reasons why the legal industry should focus on the customer and employees first and shareholders last, to leveraging customer data for hospitable experiences, to...queso? Yes, that's right, queso. Leigh is also the CEO of Queso Mama.
The interview truly boils down to Legal Innovation. How does Leigh get creative to help Level Legal optimize client services? How can other legal service providers or law firms do the same? And how does she apply lessons learned from her booming Queso business?
To find out those answers, listen here!